Your domain
Pointing a domain at your store and getting HTTPS.
Your store needs a domain of your own — usually yourbrand.com itself,
though a subdomain like shop.yourbrand.com works just as well. Pointing it at the
store takes one DNS record.
The DNS record
At your domain registrar — GoDaddy, Namecheap, BigRock, Cloudflare, wherever you bought the domain — add:
| Field | Value |
|---|---|
| Type | A |
| Name | Your full domain, e.g. yourbrand.com |
| Value | The IP address you were given |
| TTL | Leave the default |
Some registrars want only the host part. For yourbrand.com itself that
is @. For a subdomain such as shop.yourbrand.com it is
shop. Both mean the same thing as entering the full name; use whichever your
registrar expects.
HTTPS
Your certificate is issued automatically, usually within a minute of the domain resolving. You do not need to buy one, install one, or renew one — renewal is automatic too.
If you see a certificate warning immediately after changing DNS, wait a few minutes. It means the domain has only just started pointing here.
How long it takes
- Most registrars apply the change within a few minutes.
- Some take a few hours to propagate everywhere.
- Until it propagates, some people may reach the store and others not. That is normal and resolves itself.
Checking it worked
dig +short yourbrand.comThat should print the IP you were given.
| What you see | What it means |
|---|---|
| Nothing | Not saved, or still propagating. Wait an hour. |
| A different IP | An old A record, or a CNAME, is still in place |
| The right IP | Done. The certificate follows within a minute or so. |
Remove conflicting records. Delete any other A or AAAA record for the same name, and do not add a CNAME alongside. Two conflicting records is the most common reason a store appears down for some people and fine for others — which is far harder to diagnose than being down for everyone.
www or not
Pick one and be consistent. If you want both yourbrand.com and
www.yourbrand.com to work, point both at the store; one will redirect to the other.
Using both as separate addresses splits your SEO between them.
Tell the store its own address
Set Site URL under Settings → General to the address you settled on. Links in order emails and WhatsApp messages are built from it — get it wrong and every link you send points at the wrong place.
Still stuck? Message us on WhatsApp — we would rather answer than have you guess.