WhatsApp

Meet your customers where they already are.

Broadcast campaigns with approved WhatsApp templates, scheduled for when people read, and one inbox for every WhatsApp and Instagram conversation.

GoSell inbox with a WhatsApp conversation and the customer's order count

What's included

WhatsApp campaigns & inbox

Broadcast campaigns

Pick an approved template, choose your audience from real customer segments, and send now or schedule a time slot.

Audiences from your data

Build audiences from orders, carts and activity — buyers of a category, lapsed customers, recent visitors.

One inbox for WhatsApp and Instagram

Every conversation in one place, linked to the customer and their orders, so replies have context.

Templates in sync

Your approved WhatsApp message templates, with languages, ready to use in campaigns and journeys.

Delivery and retries

Sends go out in batches, and failed messages are retried automatically.

FAQ

Questions, answered.

More answers on the FAQ page, or contact us.

Do I need the WhatsApp Business API?

Yes. Campaigns and the inbox use your WhatsApp Business account connected in Integrations.

Can I reply to Instagram DMs too?

Yes. WhatsApp and Instagram conversations share one inbox.

Who pays for WhatsApp messages?

Meta bills WhatsApp conversation charges to your own WhatsApp Business account. GoSell does not add a charge per message.

Can I schedule a campaign?

Yes. Send a campaign straight away or schedule it for a later time.

Who can I send a campaign to?

Audiences built from your store’s data, such as buyers of a category, recent visitors or customers who have not ordered in a while.

Can I see a customer’s orders while chatting?

Yes. Conversations are linked to the customer, so their order history is one click away.

Your brand deserves its own store.

Sign in with your WhatsApp number, set up your store and start selling — the free trial gives you time to get everything right.

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