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An abandoned cart should be a message away from an order.

Cart recovery that tests its own messages, journeys that follow up at the right moment on WhatsApp, email or Instagram, and offers that reward bigger baskets.

GoSell customer journeys: cart abandoned, welcome, review request, win-back, order shipped

What's included

Cart recovery, journeys & offers

Cart recovery that learns

Try message variants side by side; recovery leans towards the ones that bring shoppers back.

Journeys for every moment

Cart abandoned, browsed without adding, order placed, shipped, delivered, no review yet, a repeat customer gone quiet, or a first message — each can start a journey.

Steps that wait and branch

Wait between messages, split into variants, or pause for the customer's reply and route on what they say.

WhatsApp, email and Instagram

Each step goes out on the channel that fits.

Coupons with rules

Minimum order, specific products or categories, first-order only, usage limits and customer caps.

Combo offers

Automatic discounts such as buy-more-save-more that apply at checkout without a code.

FAQ

Questions, answered.

More answers on the FAQ page, or contact us.

What starts a journey?

Eight triggers: cart abandoned, browse abandoned, order placed, shipped, delivered, a review request after delivery, win-back for quiet repeat customers, and a welcome for new contacts.

Can a journey wait for a reply?

Yes. A step can pause until the customer replies and route on what they say.

Which channels can journeys use?

WhatsApp, email and Instagram. Each message step picks its own channel.

How does cart recovery choose a message?

Add message variants and cart recovery tests them against each other, sending more traffic to the variants that bring shoppers back.

Can I A/B test messages in a journey?

Yes. Split a journey into weighted paths and compare how each performs.

What is the difference between a coupon and an offer?

Coupons need a code at checkout. Offers, such as buy-more-save-more, apply automatically when the cart qualifies.

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